USAT Store accepts returns of unworn, unwashed, undamaged and/or defective merchandise for a full refund within 30 days of purchase. Refunds will be made in the form of the original payment. All returned items must be accompanied by a return form. This does not include Parade Kits, see below.
*Items shipped to USAT Store outside the returns window, not in new condition, without an invoice/return form, or not purchased at usatstore.com, may not be credited back or returned to you.
*Gift card and final sale items are not eligible for return.
*There are no returns on custom embroidery unless there is a mistake on behalf of our production team. Please double check all spelling and specifications before submitting your order.
2023 Team USA Parade Kits Exchanges Only - No Returns
We are allowing Exchanges on 2023 Parade Kit Items. To exchange, the customer is responsible for shipping costs for return and reshipment. Once an item is returned, the customer will receive an invoice for $10.00 which covers the cost of shipping and handling for the new item(s).
Returns (TEAM USA Parade Kits do not apply):
- Complete the Return Form including daytime telephone number and email address. For faster processing, please include a copy of the original invoice.
- Package your return item in the original product box or packaging if available. You
may also pack your return item in a well-padded envelope or box to prevent damage in transit.
- Mail your return item via the carrier of your choice (USPS, UPS, FedEx, DHL, etc.). We recommend that you keep copies of all paperwork in the event the package is lost or damaged in shipment.
Note: USAT Store is not responsible for lost/misdirected/stolen/damaged packages.
Ship items with this form included to:
OMNI Apparel Inc.
13500 15TH Street
Grandview, MO 64030
Our Customer Service Hours are:
Bus Hours: Mon to Fri 9 am – 4:30pm (CT)
- It takes up to 7 business days to process returns and refund upon receipt of the return package. Please note that your financial institution may take longer to reflect the transaction.
All shipping costs are NON-REFUNDABLE.
- All gift transactions (item was received as gift) will receive Store Credit as the form of refund.
- If you have any questions about returns, please contact our Customer Service Team firstname.lastname@example.org.
For returns due to a defect or incorrect item sent:
- A FedEx prepaid return label will be provided. Please contact our Customer Service Team at email@example.com for further assistance.
- Once the incorrect/defective item has been received, our customer service team will arrange to ship out the correct item/replacement. Shipping cost will be covered.
Returns due to damage by FedEx:
- If the package was damaged during transit, please contact FedEx to file a claim. They can be reached at (800) 463-3339. Once a case ID is provided by FedEx, please keep all packaging material and contact our Customer Service Team at firstname.lastname@example.org so that a replacement/credit may be issued.
Return Form - click here for PDF Version
Please write legibly:
Order No./Order ID:
Reason Code for returning:
- Incorrect Product or Size Ordered
- Product No Longer Needed
- Company shipped wrong product or size
- Product was defective and damage
- Others (please specify)